Sales Engineer

Job not on LinkedIn

2 hours ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

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Staples Promotional Products

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eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

📋 Description

• Provide analytical and operational support, including facilitation of third-party vendor invoices and payments, documentation management, customer PO-issue resolution, and ad hoc tasks for complex customer projects. • Manage and facilitate engagement between internal stakeholders and designated subject matter experts within Sales Engineering, ensuring all requests are prioritized and SLAs are consistently achieved. • Execute projects in accordance with the Sales Engineering playbook, mitigating unnecessary complexity and promptly escalating any out-of-scope requests. • Lead internal and customer-facing project calls, collaborate directly with cross-functional stakeholders to ensure successful implementation and project delivery. • Serve as the central point of contact between teams such as Sales, Development, IT, Customer Support, and external clients, identifying roadblocks and mobilizing resources as needed. • Support business developers by coordinating non-selling and support activities throughout the implementation process. • Orchestrate post-implementation efforts to ensure a smooth customer experience and rapid achievement of forecasted revenue and profitability goals.

🎯 Requirements

• 3+ years of relevant experience in a similar role. • Availability to work 8a-5pm local time. • Proficiency in balancing queue-based work and projects; adaptable to varying work styles. • Strong time management and prioritization skills to ensure service level agreements are met.

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!