Customer Success Manager – SaaS Start-up

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

💵 €60k - €70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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STF Recruiting Academy für Startups

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

STF Recruiting Academy für Startups is a specialized recruiting service focused on the eCommerce and FBA industry, dedicated to rapidly sourcing top-tier talent, known as A-Players, for companies. They offer a comprehensive recruitment process without the typical percentage-based fees, ensuring that hired individuals fit well within teams and meet the skill requirements quickly. Their consulting and headhunting services cater to both immediate hiring needs and the development of in-house recruitment capabilities for sustained talent acquisition success.

📋 Description

• Own scalable customer support, development, and retention in a SaaS environment • Drive rapid time-to-value and sustainable product adoption • Implement churn prevention strategies • Lead community-focused communication • Build systematic expansion through content, programs, and touchpoints • Ensure KPI management and operational Customer Success excellence • Develop one-to-many communication formats

🎯 Requirements

• Experience managing a large number of small customers and working with one-to-many formats • Approximately 3–7 years of experience in SaaS or B2B software, particularly in Customer Success, Account Management, or Consulting • Strong KPI and data expertise, especially relating to NRR, gross retention, churn, activation, adoption, engagement, and expansion revenue • Strong technical aptitude for process automation, product setups, and integrations • Experience with tools such as HubSpot, Intercom, Zapier, Make, or n8n • At least business-fluent German • Self-directed and collaborative working style

🏖️ Benefits

• Permanent employment contract • 40-hour workweek • 30 days of annual leave • Fully remote work with flexible hours • State-of-the-art work equipment • Company pension scheme • Small welcome bonus • Significant decision-making authority in a key role

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