Live Chat Representative

Job not on LinkedIn

🔥 1 hour ago

🌵 Arizona, Colorado – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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State Supply

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1933

🤝 B2B

🛍️ eCommerce

🌍 Social Impact

B2B • eCommerce • Social Impact

State Supply is a leading provider in the link-in-bio market, enabling creators, small businesses, and influencers to share multiple links in one place. With over 50 million users, State Supply allows individuals and brands to unify their online presence by connecting various social media platforms and monetizing their content through a customizable link in bio solution. This service not only simplifies content sharing but also includes features for audience engagement and analytics, making it an essential tool for digital marketing and personal branding.

📋 Description

• Respond to customer inquiries and requests through our live chat platform in a timely and professional manner • Provide accurate and helpful information about our products, services, and promotions • Process customer orders and track shipments • Troubleshoot and resolve customer issues and complaints, escalating to the appropriate team members when necessary • Maintain a high level of product knowledge and stay up-to-date on company policies and procedures • Collaborate with our sales and customer service teams to ensure a seamless customer experience • Meet and exceed performance targets for response time, customer satisfaction, and sales goals

🎯 Requirements

• High school diploma or equivalent required; some college or relevant experience preferred • Minimum of 1-2 years of customer service experience, preferably in a remote or call center environment • Excellent communication skills, both written and verbal • Strong problem-solving and critical thinking skills • Ability to multitask and prioritize in a fast-paced environment • Proficient in computer and internet use, with the ability to quickly learn new software and systems • Experience with live chat platforms and CRM systems is a plus • Flexible schedule with the ability to work evenings, weekends, and holidays as needed

🏖️ Benefits

• Competitive salary • Health, dental, and vision insurance • Paid time off and holidays • Career development and growth opportunities • Dynamic and supportive work culture