State Collection Service, Inc.
Finance • Healthcare Insurance • Artificial Intelligence
State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.
Bilingual Health Care Customer Service Representative
Job not on LinkedIn
1 hour ago
🗣️🇪🇸 Spanish Required
State Collection Service, Inc.
Finance • Healthcare Insurance • Artificial Intelligence
State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.
📋 Description
• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Making and answering calls to resolve billing and payment issues • Responding to requests for information by patient/account holders • Acting to gain payment or arrangement of payment on behalf of the client • Following client-specific protocols and policies • Investigating and responding to client inquiries • Entering and monitoring payment arrangements
🎯 Requirements
• 1+ years’ experience working in Call Center of Customer Service function • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Strong organization skills • Ability to work successfully in a fast-paced, deadline-oriented environment • Demonstrates flexibility in scheduling and assignments • Ability to work successfully and cooperatively within a team-based environment • Bilingual candidates will provide additional support for bilingual calls
🏖️ Benefits
• Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days • Annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided
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