Client Service Account Specialist

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🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

💸 Finance

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Finance • Healthcare Insurance • Artificial Intelligence

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Act as the day-to-day liaison between the company and its clients • Handle information requests, issues, and other client-related tasks • Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner • Assist in preparing and conducting client meetings • Facilitate meeting process • Document and publish minutes from the meeting • Participate in regular internal meetings with manager, team, and staff from other departments • Produce and distribute reports on client and department activity • Proactively communicate with clients and internal team regarding issues with their business • Ensure company staff are informed on a proactive basis of client issues, concerns and changes • Aggressively seek out additional business opportunities with existing and prospective clients • Support the achievement of department goals and notify management and teammates when problems arise • Represent SCS with professional and ethical work standards

🎯 Requirements

• 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding • Ability to create, maintain, analyze and distribute reports • Strong rapport-building and problem resolution skills • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • The ability to work on multiple tasks simultaneously • Articulate written and verbal communications skills • The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals • Strong focus upon Customer Service and deliverables and significant attention to detail • Flexibility to travel to client meetings and conferences.

🏖️ Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided