IT Support Administrator

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STAXO Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

Staxo Group is a Web Design and Development consulting company based out of Oriel House, 26 The Quadrant, Richmond, United Kingdom.

📋 Description

• Act as the first point of contact for helpdesk tickets. • Assign and manage support tickets through Freshdesk. • Maintain and update Excel reports and operational trackers. • Monitor and report on helpdesk performance. • Maintain hardware and software asset inventories. • Assist with ordering technology equipment and software. • Liaise with suppliers regarding orders and replacements. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of support requests and resolutions. • Create and maintain technical documentation. • Escalate issues where required and coordinate with technical teams.

🎯 Requirements

• Minimum 2 years' experience in technical support and administration. • Strong Microsoft Office. • Excellent communication and customer service skills. • Strong organisational skills and attention to detail. • Ability to work independently and manage multiple priorities. • Technical troubleshooting knowledge is advantageous.

🏖️ Benefits

• Fully remote position. • 40 days paid holiday annually. • Opportunity to work with an international team. • Exposure to a wide range of technologies and business operations.