VIP Account Specialist

🔥 3 hours ago

🇳🇬 Nigeria – Remote

⏰ Full Time

🟢 Junior

✨ Account Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stay Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Stay Group is a digital services firm based in Kyiv, Ukraine. Stay Group provides a mix of digital and affiliate marketing, software development, customer care, data analysis, and IT consulting services. The company emphasizes scalable software solutions and analytics-driven marketing, and lists a modern tech stack (Vue. js, Node. js, PostgreSQL, BigQuery, Redis, Kafka, Docker, AWS, Cloudflare, Tableau). Stay Group appears to operate as a service provider for other businesses and promotes career opportunities in marketing, tech, and customer-facing roles.

📋 Description

• Manage and develop an assigned portfolio of VIP players. • Build long-term relationships through personalized communication across calls, email, WhatsApp, Telegram and other approved channels. • Monitor player activity and identify opportunities to increase deposits, wagering, engagement and retention. • Proactively reactivate inactive players using approved retention and win-back strategies. • Develop and deliver personalized offers based on player behavior, value and preferences. • Manage daily VIP workflows and ensure all player requests are handled efficiently. • Issue bonuses, cashback, free spins and other rewards in line with company guidelines and approved budgets. • Suggest personalized gifts, campaigns and engagement ideas for high-value players. • Track key player metrics and translate insights into practical account management actions. • Maintain accurate player notes, communication history and activity data in CRM. • Collaborate with Team Leads and cross-functional teams to deliver a seamless VIP experience. • Respond promptly to requests from Support, Risk, Fraud, Payments and other internal teams. • Identify and escalate Responsible Gambling, AML, KYC, fraud and other compliance-related concerns when required. • Meet individual performance targets and contribute to the overall performance of the VIP team.

🎯 Requirements

• 1+ year of experience in VIP Account Management, Retention, high-touch Sales or a similar role. • Proven experience in online iGaming sales, retention or comparable digital/subscription products, with a focus on revenue retention and customer lifetime value. • Strong understanding of key performance metrics such as GGR, ARPPU, deposit activity, churn and conversion, with the ability to translate them into concrete account actions. • Strong communication and relationship-building skills across phone, live chat, messengers, email and SMS. • Customer-oriented mindset combined with a strong commercial focus. • Ability to manage multiple players and priorities while maintaining a high level of personalization. • Data-driven and target-oriented approach. • Ability to stay calm and effective in a fast-paced and competitive environment. • Good understanding of digital products and the ability to quickly learn new platforms and tools. • Upper-Intermediate English or higher — confident written and spoken communication. • Nice to have: Direct experience in online iGaming, especially hands-on experience with the SoftSwiss platform. • Nice to have: Experience working with VIP players in a shift-based operation. • Nice to have: Understanding of VIP mechanics, including cashback, tier progression, bonus strategy and retention frameworks. • Nice to have: Experience working with CRM and player segmentation tools. • Nice to have: Experience working with multiple GEOs and different player profiles.

🏖️ Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. • Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. • Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. • A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. • Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.