VIP Account Specialist

🔥 3 hours ago

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Stay Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Stay Group is a digital services firm based in Kyiv, Ukraine. Stay Group provides a mix of digital and affiliate marketing, software development, customer care, data analysis, and IT consulting services. The company emphasizes scalable software solutions and analytics-driven marketing, and lists a modern tech stack (Vue. js, Node. js, PostgreSQL, BigQuery, Redis, Kafka, Docker, AWS, Cloudflare, Tableau). Stay Group appears to operate as a service provider for other businesses and promotes career opportunities in marketing, tech, and customer-facing roles.

📋 Description

• Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels. • Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience. • Create and execute individual retention strategies to increase player loyalty and lifetime value. • Present exclusive offers, promotions, bonuses, and rewards tailored to player needs. • Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction. • Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement. • Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience. • Track key retention and revenue metrics and provide regular reports on player activity and performance. • Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results.

🎯 Requirements

• 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role. • Strong communication and relationship-building skills. • Confidence in communicating with customers via phone, email, live chat, and messengers. • Customer-oriented mindset with a passion for creating exceptional user experiences. • Strong organizational skills and ability to manage multiple tasks simultaneously. • Basic analytical skills and the ability to understand customer behavior and preferences. • Results-driven approach and motivation to achieve individual and team targets. • Experience in the iGaming industry will be considered a strong advantage. • Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus. • English level — B2 or higher.

🏖️ Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. • Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. • Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. • A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. • Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. • Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.