Customer Success Lead

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November 5

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Stealth Startup

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Artificial Intelligence • AR/VR • Fintech

Stealth Startup is a new company that operates in secrecy during its early stages, intentionally keeping its products, services, and operations hidden from the public eye until it is ready to launch. This strategy allows the startup to develop and refine its ideas without the pressure of competition, which can provide a competitive advantage. As a stealth startup, the company employs various strategies to manage its public image and generate interest among potential clients while avoiding premature exposure of its innovations.

11 - 50 employees

🤖 Artificial Intelligence

🥽 AR/VR

💳 Fintech

📋 Description

• Help lead key aspects of our operations, overseeing workflows and people managing teammates across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams. • Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business. • Potentially own the relationship with some of Permit’s largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience. • Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale. • Proactively remove process roadblocks (as well as the most complex client challenges) that stand in the way of the Client team’s success and momentum. • Support in the hiring and onboarding of new teammates across Client Success and Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization. • Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.

🎯 Requirements

• 3-5+ years of experience in customer success or related roles. • Operational excellence: You have an extremely high volume of what you get done on any given day. • Excellent leadership skills and demonstrated ability to inspire a team. • Talent magnetism: exceptional people want to work with you. • Strong attention to detail and track record for getting the details right. • Self-motivated, resourceful and quick to take initiative in ambiguous situations. • Interest in working in healthcare and helping healthcare innovation flourish. • Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.) • Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy. • An eye for identifying process improvement opportunities and creative ways to better structure operations.

🏖️ Benefits

• Highly competitive salary and equity (we want you to share in our growth) • Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.) • Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). • Work from home, remote job, with flexibility. • Paid Time Off: Vacation days and paid holidays. • Comprehensive health plans so you feel your best. • Culture of mentorship, learning, independence, and critical-thinking. • This role has a preference for Eastern Time (EST) hours (some flexibility there other North America time zones)