Bilingual Junior Support Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle and log all requests from users registered in the ticket management system • Categorize and prioritize tickets according to the rules defined by the client • Inform users when a request falls outside the contracted scope • Resolve tickets by phone and/or through remote control • Address questions related to infrastructure and its use • Resolve incidents involving unauthorized access, viruses, and software reinstallation • Log and route tickets related to hardware, software, infrastructure issues, service requests, on-site support, and data recovery • Resolve tickets eligible for FCR (First Call Resolution) • Create Critical Incident tickets for escalation

🎯 Requirements

• Knowledge of IT support • Strong written and verbal communication skills • Advanced conversational English

🏖️ Benefits

• Meal voucher or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club for consultations and medical tests • Medical insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet care partnership • Remote work • 6-on, 1-off schedule • Working hours: 7:00 a.m. to 2:40 p.m.