Junior Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle and log user requests through the ticket management system. • Classify and prioritize tickets according to established criteria and procedures. • Provide technical support by phone and through remote access, answering questions about infrastructure and the use of technology resources. • Resolve issues related to access, viruses, software reinstallation, and other incidents eligible for remote support. • Resolve tickets on the first contact whenever possible (FCR – First Call Resolution). • Log and route incidents involving hardware, software, infrastructure, data recovery, and requests requiring on-site support. • Identify and log critical incidents, escalating them appropriately to the responsible teams. • Advise users on requests that fall outside the scope of the contracted support services.

🎯 Requirements

• Strong communication and user support skills. • Basic knowledge of computers, hardware, software, and IT infrastructure. • Ability to identify problems, record information, and route requests appropriately. • Organizational skills, proactivity, and a problem-solving mindset. • Ability to work effectively in a team and follow support procedures. • Monday to Friday, 8:00 a.m. to 5:00 p.m., remote work. • This position is also open to candidates with disabilities.

🏖️ Benefits

• Meal allowance or food voucher • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical exams • Medical insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet care benefits • Remote work