Junior Support Analyst

Job not on LinkedIn

🔥 14 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Register, categorize, and prioritize requests in the ticket management system in accordance with established agreements and procedures • Handle and resolve tickets by phone and/or through remote access, striving for first-contact resolution (FCR — First Call Resolution) • Answer questions about the use of the IT infrastructure • Handle unauthorized access incidents, virus removal, and software reinstallation • Identify tickets requiring on-site support, hardware issues, service requests, or data recovery, and route them appropriately • Identify and create critical incident tickets for rapid escalation to higher support tiers • Guide users when a request falls outside the contracted scope

🎯 Requirements

• Previous experience in technical support (Help Desk / N1 Service Desk) • Currently pursuing or completed a degree in IT or a related field • Basic knowledge of IT infrastructure • Knowledge of operating systems (Windows/Microsoft Office) • Knowledge of remote access tools • Strong verbal and written communication skills • Organized and comfortable working with support metrics

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical tests • Health insurance • Dental insurance • Benefits and discounts club at leading establishments • Travel club • Pet care partnership