Junior Support Analyst

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Stefanini Brasil is the Brazilian arm of Stefanini Group, a global tech consulting and services firm with an AI-first approach. It offers technology and consulting services to modernize and operate IT landscapes, including AI platforms and applications, custom application development, hybrid cloud and infrastructure, cloud migration and management, digital workplace services, enterprise platforms (including the Topaz full-banking platform), data & analytics, cybersecurity, and industry-specific solutions for manufacturing, financial services, retail, telecom and more. Stefanini emphasizes AI-enabled transformation, end-to-end operations and managed services, and partners with large enterprise clients across sectors to deliver digital transformation, automation, and industry solutions.

📋 Description

• Handle and log user requests in the ticket management system • Categorize and prioritize tickets according to the rules and criteria established by the client • Guide users when requests fall outside the contracted scope • Provide support and resolve tickets by phone and through remote access • Answer questions related to IT infrastructure and the use of technology resources • Handle incidents involving unauthorized access, viruses, and software reinstallation • Log and route tickets related to hardware, software, infrastructure, service requests, on-site support, and data recovery • Resolve tickets eligible for FCR (First Call Resolution), seeking to resolve issues on the first contact • Log and open tickets for critical incidents and escalate them to the responsible teams

🎯 Requirements

• Incomplete or ongoing higher education in Computer Engineering, Computer Science, Systems Analysis, Information Systems, or related fields

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club for consultations and medical tests • Health insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet insurance partnership