Bilingual Support Analyst, Junior

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle phone calls in Portuguese and Spanish • Monitor the IT support mailbox • Create incidents and service requests in ServiceNow • Resolve incidents and service requests within the scope of eligibility • Resolve simple issues, such as password resets • Assign tickets to other IT support teams • Complete simple requests that take only a few minutes • Assign more complex requests to the administrator and other IT teams • Deliver customer-focused support with an emphasis on service excellence and quality

🎯 Requirements

• Advanced conversational Spanish • Knowledge of ITSM tools • Deliver an excellent customer experience over the phone • Preferred qualifications: Experience in service desk operations, ITIL 4, and Active Directory • Strong communication skills and the ability to express yourself clearly when building relationships • Strong written Portuguese skills • Customer-focused, dependable with attendance, and responsible for managing working hours • Strong interpersonal skills to foster team collaboration and synergy • Maturity when handling crises and new challenges

🏖️ Benefits

• Employment under Brazilian labor law (CLT) • Remote work • Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical tests • Medical insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet benefits program