Junior Support Analyst – Scheduling

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maxtrack

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📦 Logistics

🔧 Hardware

🚗 Transport

Logistics • Hardware • Transport

Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.

📋 Description

• Conduct proactive and reactive customer outreach by phone, WhatsApp, and email to schedule and confirm services. • Schedule installations, preventive and corrective maintenance, removals, and replacements of tracking equipment. • Organize and update field technicians’ schedules daily, assigning appointments based on availability, region, and priority. • Confirm appointments in advance to reduce no-shows and rescheduling. • Reschedule appointments when necessary, keeping customers informed of any changes. • Record all appointment-related information in the company’s internal systems. • Monitor appointment status throughout the day, checking for delays, cancellations, and service completion. • Support field technicians during scheduled activities by assisting with route changes and new bookings. • Maintain ongoing communication with installation, supervision, and other relevant teams. • Prioritize emergency appointments, reorganizing the schedule as operational needs require. • Verify customer registration details before service delivery. • Provide customers with guidance on appointment times, required documents, and service procedures. • Monitor scheduling-related metrics, including completed appointments, rescheduling, cancellations, and productivity. • Prepare basic tracking reports when requested by management. • Ensure courteous, prompt, and professional service throughout the scheduling process. • Follow internal procedures for information recording and standardized customer service.

🎯 Requirements

• Experience providing customer service by phone, WhatsApp, and email. • Knowledge of appointment scheduling and calendar management. • Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas. • Knowledge of Outlook and ability to quickly learn ERP, CRM, and internal systems. • Strong typing, organizational, and attention-to-detail skills. • Ability to prioritize appointments based on urgency. • High school diploma.

🏖️ Benefits

• Salary advance • Medical insurance • Dental insurance • Pharmacy discount program • Life insurance • Meal or food allowance • Profit-sharing program • Wellhub (formerly Gympass) • Zenklub • Education Incentive Program • Company-issued mobile phone • Onhappy (travel discount platform) • Remote work