Junior Support Analyst – Scheduling

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maxtrack

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📦 Logistics

🔧 Hardware

🚗 Transport

Logistics • Hardware • Transport

Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.

📋 Description

• Make outbound and inbound contact with customers by phone, WhatsApp, and email to schedule and confirm services. • Schedule installations, preventive and corrective maintenance, removals, and replacements of vehicle tracking equipment. • Organize and update field technicians’ schedules daily, assigning appointments based on availability, region, and priority. • Confirm appointments in advance to reduce no-shows and rescheduling. • Reschedule appointments when necessary, keeping customers informed of changes. • Record all appointment information in the company’s internal systems, ensuring that data is always up to date. • Track appointment status throughout the day, checking for delays, cancellations, and service completion. • Support external technicians while they carry out their schedules, assisting with route changes and new appointments. • Maintain ongoing communication with installation teams, supervisors, and other departments involved in the process. • Prioritize emergency appointments when requested, reorganizing the schedule according to operational needs. • Verify customer registration information before the service is performed. • Send customers guidance regarding appointment times, required documents, and service procedures. • Monitor scheduling-related metrics, such as the number of completed appointments, rescheduled appointments, cancellations, and productivity. • Prepare basic tracking reports when requested by management. • Provide courteous, efficient, and professional service, aiming to deliver a positive customer experience throughout the scheduling process. • Follow the company’s internal procedures for recording information and standardizing service interactions. • Work at Maxtrack, a company specializing in fleet management, logistics efficiency, vehicle tracking technology, and IoT.

🎯 Requirements

• Experience providing customer service by phone, WhatsApp, and email. • Knowledge of appointment scheduling and schedule organization. • Intermediate Excel skills, including spreadsheets, filters, data organization, and basic formulas. • Knowledge of Outlook and proficiency with ERP, CRM, or internal systems. • Strong typing, organizational, and attention-to-detail skills. • Ability to prioritize appointments according to urgency. • High school diploma. • Knowledge of logistics and routing for external teams is a plus. • Familiarity with Microsoft Teams or Google Workspace is a plus.

🏖️ Benefits

• Medical insurance • Dental insurance • Pharmacy benefits • Profit-sharing bonus (PLR) • Salary advance • Meal allowance • Zenklub • Education Incentive Program • Life insurance • Company-provided mobile phone • OnHappy (travel discount platform) • Wellhub (formerly Gympass) • Remote work / Home office • Sunday through Friday (6x1 schedule), from 2:00 p.m. to 9:40 p.m.