Customer Engagement Officer

🕒 April 28

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏠 Real Estate

🤝 Non-profit

🌍 Social Impact

Real Estate • Non-profit • Social Impact

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight • Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups • Turn customer feedback into clear, actionable insight that drives service improvements • Support colleagues across the organisation to engage effectively and confidently with customers • Coordinate and support customer panels, forums and scrutiny groups • Capture, analyse and share feedback to influence decision-making at all levels • Promote engagement opportunities using a variety of channels to maximise reach and inclusion • Work collaboratively across teams to ensure customer voice leads to real, visible change • Represent Stonewater within local communities, partnerships and events • Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations

🎯 Requirements

• Experience in customer engagement, community work, or customer service • Strong communication skills, with the ability to engage a wide range of audiences • A natural ability to build trust and rapport with customers and community groups • Good organisational skills and attention to detail • An understanding of housing services or a strong willingness to learn • A clear commitment to equality, diversity and inclusion • Confidence working independently while staying connected to a wider team • IT confidence, including using digital tools to support engagement

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options