Property Services Administrator

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November 26

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Stonewater

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Real Estate • Non-profit • Social Impact

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

501 - 1000 employees

Founded 2015

🏠 Real Estate

🤝 Non-profit

🌍 Social Impact

📋 Description

• Provide technical and non-technical administrative support for Property Services. • Monitor and manage the asset management inbox including reviewing and filing key documentation. • Deal with enquiries from residents and team members relating to voids and planned maintenance. • Support the surveyors in terms of appointments and diary management where necessary to deliver an excellent resident experience. • Update databases with completed works to ensure accurate property records and stock condition information is maintained. • Carry out surveys of residents or make follow-up calls where cases need to be monitored. • Support the team in preparing case files when disrepair claims arise, liaising with solicitors as required.

🎯 Requirements

• Have experience working in a repairs and maintenance function within social housing. • Have excellent demonstrable customer service and administrative experience, providing services to residents via telephone, face-to-face and digitally. • Have experience working with an internal and external customer base and addressing individual needs. • Have experience managing administrative processes, including maintaining digital and hard copy files, recording and maintaining professional and accurate records. • Be able to plan, organise and prioritise workloads. • Have good interpersonal and communication skills (verbal and written). • Be able to foster effective relationships, internally and externally. • Be computer literate, confident in the use of Office365 and Housing Management software. • Be self-motivated and be a good team player. • Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.