Multilingual Customer Success Manager

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Stora

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏠 Real Estate

🏢 Enterprise

SaaS • Real Estate • Enterprise

Stora is a self-storage software company that provides an all-in-one platform designed to automate and streamline the operations of self-storage facilities. It enables operators to take online bookings and payments, manage facilities, automate access, and capture business insights. Stora's platform integrates seamlessly with existing websites and smart entry systems, offering tools for both staffed and unstaffed facilities. By providing automation solutions, Stora helps storage businesses increase efficiency, reduce costs, and enhance customer experience. Trusted by self-storage operators worldwide, Stora is a leader in the automation of self-storage operations, enabling businesses to focus on growth and profitability.

📋 Description

• Onboard new customers across EU markets, guiding them through setup and training • Support customers via email, chat, video and in person—especially where language or local context matters • Build long-term relationships by proactively engaging with your assigned accounts • Monitor account health, usage, and risks • Help operators get more value from Stora, surfacing opportunities and promoting key features • Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions • Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

🎯 Requirements

• Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German • Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role • Strong communication skills, with the ability to explain software clearly and confidently to a range of customers • A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once • Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform • Confidence working cross-functionally with teams such as Product, Sales, and Support • Comfort using systems and tools to stay organised, track progress, and make sound decisions

🏖️ Benefits

• Competitive salary • Share options • 35 days holiday • Private health insurance (for you + family) • Company Pension plan • Remote with optional office access • Apple hardware