Client Delivery Operations

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Help move client work forward across onboarding, configuration, feature rollouts, issue resolution, product adoption, and ongoing delivery • Work with account managers, product, engineering, support, and clients to ensure clear actions and priorities • Investigate client issues by gathering context and reproducing problems • Use AI and internal tools to accelerate investigation and documentation • Maintain clear visibility on status, risks, and next actions • Communicate with clients and internal teams clearly

🎯 Requirements

• High ownership • High agency • Strong written communication • Comfort with ambiguity • Technical mindedness • Good judgment • Ability to manage multiple workstreams • Practical AI usage • Standards and performance honesty • Outcome orientation • Experience in client operations/product operations/implementation/delivery/support/customer success/technical account management (nice to have) • Experience with SaaS platforms/integrations/CMS tools/developer-facing products (nice to have) • Experience working with sports/media/content/live digital products (nice to have)

🏖️ Benefits

• 33 Days Paid Leave