Content Operations

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. • Check content not just for correctness, but for clarity, usefulness, tone, and how it will land with the person reading it. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, improve prompts, and make repeatable work more efficient. • Maintain clear handovers, incident notes, support updates, QA records, and lightweight documentation. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, prompts, and lightweight automations as you learn what breaks in practice.

🎯 Requirements

• Exceptional attention to detail across text, visuals, links, timing, metadata, and structured information. • Strong written English and the ability to explain issues clearly, calmly, and precisely. • Good editorial judgment: you can spot when something is unclear, inaccurate, inconsistent, off-brand, or not ready. • High ownership and reliability, especially when live coverage, client support, or content accuracy matters. • Sound judgment under pressure: you know what needs action, escalation, or further investigation. • Curiosity about systems, processes, and why issues happen. • Comfort using AI and tools to improve speed, quality, documentation, and repeatable workflows. • Interest in sport, media, digital content, SaaS, live operations, or high-volume publishing environments. • Experience in content QA, editing, proofreading, research, support, live operations, moderation, or publishing is nice to have. • Exposure to SaaS, CMS tools, media production, sports content, or digital publishing workflows is a plus. • Experience using AI tools to research, draft, check, summarise, document, or improve workflows is desirable. • Examples of improving a checklist, process, QA workflow, support workflow, or documentation are a plus.