Customer Success Manager

🕒 Yesterday

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Own a portfolio of core UK & Europe customer accounts • Build strong working relationships with stakeholders • Understand customer goals, workflows, and measures of success • Run regular customer check-ins that are structured and outcome-led • Help customers adopt Storyteller effectively • Identify under-used features and plan around key moments • Surface commercial signals to Sales with useful context • Coordinate with delivery and support teams to address customer needs • Keep internal account notes accurate and current • Assist in improving repeatable Customer Success processes

🎯 Requirements

• Experience in Customer Success, account management, client services, or partnerships • Understanding of sports, media, entertainment, content, digital, or fan engagement teams • Ability to build trust with customers • Organised, responsive, and calm when priorities move quickly • Desire to learn products deeply to have useful customer conversations • Commercial thinking to spot opportunities

🏖️ Benefits

• Work with ambitious sports and media organisations across the UK and Europe • Help teams use modern video and content products around moments fans care about • Join a small, high-trust commercial team with real ownership and visibility • Build valuable strategic account skills while owning your own portfolio • Grow with Storyteller as we expand from a single-product company into a multi-product platform business