Client Service Manager, Retail Media

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November 21

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STRATACACHE

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Hardware • SaaS • B2B

STRATACACHE is a global provider of digital signage hardware, software and managed services that help brands deploy, manage and monetize large-scale in-store and out-of-home display networks. The company offers a content management system for scalable digital signage, all-in-one shelf-edge displays, digital menu boards, outdoor displays, tablets, sensor technology and data & analytics, plus professional support and installation services for markets such as retail, QSR, airports, stadiums and convenience stores. STRATACACHE focuses on localization, personalization and programmatic content distribution to drive customer engagement and retail media networks.

501 - 1000 employees

Founded 1999

🔧 Hardware

☁️ SaaS

🤝 B2B

📋 Description

• Serve as the day-to-day point of contact for client communications and project updates. • Build strong, lasting relationships through proactive support and consistent delivery. • Participate in regular virtual meetings to review campaign performance and upcoming plans. • Oversee the trafficking, scheduling, and quality control of all advertising and retail-owned content. • Collaborate with Creative Services to produce engaging new assets when needed. • Provide advertisers with media specs, deadlines, and delivery requirements. • Manage programmatic ad buys and ensure smooth approvals and deployment. • Coordinate creative submissions and client feedback for on-time approvals. • Prepare performance reports that highlight campaign success. • Maintain organized records within the digital asset management system. • Partner with engineering and support teams to troubleshoot issues quickly.

🎯 Requirements

• Minimum 3-year career experience in customer-facing role(s), ideally in agency or media related setting. • College degree in business, marketing, communications, or a related field; equivalent experience considered. • Highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills. • High attention to detail. • Highly proficient in Microsoft office products and readily able to learn new systems for digital asset management and scheduling.

🏖️ Benefits

• As a condition of employment, all successful candidates are required to consent and successfully pass mandatory background screening prior to first day of employment. • We are an equal-opportunity employer and diversity is valued at our company. • We do not discriminate on the basis of age, race, ethnicity, religion, gender, sexual orientation, or disability status. • All of your information will be kept confidential according to EEO guidelines.