Part Time Family Engagement Specialist

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Deliver exceptional customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement. • Welcome new families to K12 Schools and guide them through account setup, platform navigation, and orientation resources. • Assist with login and password resets, platform access, and other basic technical supports. • Provide clear attendance guidance and emphasize the importance of daily participation and engagement. • Proactively identify and contact students or families showing early signs of disengagement or irregular attendance. • Conduct follow-up calls or messages during the initial weeks of enrollment to ensure students are attending and engaging consistently. • Accurately document all interactions and support cases in PowerSchool with clarity and completeness. • Apply knowledge of school systems, policies, and procedures to resolve requests. • Track and share customer feedback and recurring issues with school leadership for continuous process improvement. • Provide informal peer support by sharing resources, answering questions, and demonstrating effective problem-solving approaches. • Assist leadership and the Family Engagement Coordinator with onboarding, peer coaching, and refresher training as needed.

🎯 Requirements

• High School Diploma AND One (1) years of relevant customer support work experience OR Equivalent combination of education and experience • Strong organizational and time management skills • Excellent written and verbal communication abilities • Proficiency in Microsoft Excel, Word, and Outlook • Experience with student information systems or similar databases • Strong attention to detail and ability to manage multiple priorities

🏖️ Benefits

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. • Health insurance • 401(k) matching • Flexible work hours • Paid time off