Program Manager, Intake & Portfolio Management

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Own and operate the POI intake process end-to-end. • Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery. • Serve as the primary intake partner for People team requestors. • Facilitate regular intake and portfolio cadences. • Identify systemic patterns and surface insights to leadership. • Apply strategic judgment to prioritize the POI portfolio. • Build and maintain portfolio visibility and capacity reporting. • Design, build, and continuously improve an AI agent for intake. • Continuously improve the intake experience. • Partner with POI leaders and People team leaders on resourcing and prioritization conversations.

🎯 Requirements

• 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities. • Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function. • Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders. • Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting. • Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks. • Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders. • Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence. • Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics. • Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment. • At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities