Client Account Manager

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StudioForty9

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🛍️ eCommerce

🤝 B2B

eCommerce • B2B • Marketing

StudioForty9 is Ireland's leading experts in ecommerce web design, system integrations, strategy, and performance marketing with over 15 years of experience partnering with top retail businesses to build their success online. The company specializes in offering a range of services from ecommerce strategy, website design, UX/UI design, performance marketing, to complex systems integration, ensuring comprehensive support for businesses looking to succeed in the online retail space.

📋 Description

• Manage a portfolio of clients – strategically and tactically. • Build and main positive relationships with clients at various levels. • Manage and engage with the client in a timely well managed roadmap of work. • Be the first point of contact to gather accurate and complete requirements for tasks. • Conduct ongoing meetings with clients to go over the status of all activities. • Funnel all agreed work for the StudioForty9 team via clearly articulated tickets. • Work closely with internal teams on the execution of agreed work. • Following up with team members to make sure support requests and queries are being followed up/actioned/closed. • Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue. • Build and document knowledge of the client’s business and maintain documented records of client discussions. • Actively contribute to ensuring financial targets are reached. • Managing the ongoing invoicing and budgets for your clients.

🎯 Requirements

• A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage). • A minimum of 2 years previous experience handling a number of key client accounts. • Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner. • Exceptional attention to detail. • Excellent Organizational skills. • Excellent communication skills both written and verbal. • Energetic, enthusiastic, and agile. • Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen’.

🏖️ Benefits

• Pension scheme • Flexible working hours - start/finish earlier or later to suit your personal circumstances • Remote working • Diverse and international team from all backgrounds • Professional development - courses, training and conference attendance • Weekly lunch & learns • Daily team catch ups on Zoom to knowledge share and problem solve • Quarterly team building events • Approachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all • Availability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English Market • Onboarding buddy - daily catch ups with experienced team members to help new hires to settle in • Individual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilities