Customer Experience Coordinator

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Suddath Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1919

🚗 Transport

🤝 B2B

Transport • B2B • Employee Relocation

The Suddath Companies is a comprehensive moving and logistics service provider, specializing in residential, commercial, and international moving services. With a legacy dating back to 1919, Suddath offers innovative solutions for local and long-distance moves, employee relocations, and specialized commercial services tailored to various industries. Their experienced team ensures a seamless moving experience with a strong focus on customer satisfaction and operational efficiency.

📋 Description

• This position is responsible for counseling and educating the customer on all moving-related service needs • Perform introductory and pre-move counseling call meeting the client’s SLA • Manage the day-to-day customer service needs of all customers and clients • Provide clear communication, both verbal and written to all customers and clients • Analyze survey results to identify items outside of the client policy and communicate those with the customer • Ensure proper COD collection is obtained for overages • Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s

🎯 Requirements

• High School diploma (bachelor’s degree preferred) • Two years experience in relocation or closely related customer service industry preferred • Type 40-50 WPM • Proficiency in Microsoft Office

🏖️ Benefits

• A competitive wage with a comprehensive benefits package • 401(k) plan with company matching • Weekly pay for hourly-paid employees • Biweekly pay for salaried employees • Paid Time Off (PTO) and paid company holidays • A tuition reimbursement plan where employees are encouraged to continue their education and development