Suger
API • B2B • SaaS
Suger is a comprehensive platform designed to streamline transactions and operations in the cloud marketplace environment. It allows businesses to easily list, transact, and co-sell their offerings on platforms such as AWS, Azure, and GCP, all from a single interface. Suger provides powerful features, including metering and billing, offer management, and integration with existing sales tools, empowering companies to optimize their cloud sales processes and enhance revenue generation.
Technical Support Specialist
November 17
Suger
API • B2B • SaaS
Suger is a comprehensive platform designed to streamline transactions and operations in the cloud marketplace environment. It allows businesses to easily list, transact, and co-sell their offerings on platforms such as AWS, Azure, and GCP, all from a single interface. Suger provides powerful features, including metering and billing, offer management, and integration with existing sales tools, empowering companies to optimize their cloud sales processes and enhance revenue generation.
📋 Description
• Receiving and triaging all inbound support requests in Pylon • Handling Tier 1 and Tier 2 troubleshooting • Creating, managing, and tracking Tier 3 tickets in ClickUp for Engineering • Partnering with Customer Success for high-impact or account-sensitive issues • Ensuring operational excellence, fast response times, and outstanding customer communication.
🎯 Requirements
• 1–5 years in Technical Support or Support Operations. • Strong English communication (written & verbal). • Experience in remote-first environments. • Demonstrated ability to troubleshoot SaaS, API, or integration issues. • Familiarity with ticketing tools (Pylon preferred; Zendesk/Freshdesk/Fusion helpful). • Ability to analyze logs, reproduce issues, and document clearly. • Comfortable working with both technical and non-technical teams.
🏖️ Benefits
• Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more. • Competitive Brazil-aligned compensation • Career paths into Senior Support, Technical Support Engineering, QA, CS Ops, or Product Operations • Work with an innovative platform supporting global, fast-growing ISVs • Flexible work environment with a strong team culture.
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