Junior Support Analyst

Job not on LinkedIn

🔥 10 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sensedia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2021-05

Consulting • Insurance • Logistics

Sensedia is a leading company in the API management industry, recognized by The Forrester Wave™ for its innovative solutions. Sensedia specializes in enabling businesses to streamline and optimize their digital experiences through efficient API management, integration flows, and microservices. Their platform supports a wide range of industries, including Artificial Intelligence, Banking & Financial Services, E-commerce & Retail, and Insurance & Risk Management. Sensedia offers a robust suite of tools and services such as API Management Platform, Service Mesh, API Adaptive Governance, Open Banking, and Integrations, which are designed to help businesses leverage modern technology to innovate and drive growth. With over 15 years of experience, they provide expert services to enhance API strategies, ensuring secure, scalable, and flexible architecture solutions.

📋 Description

• Monitor, respond to, and provide support for client environments • Perform initial incident analysis • Monitor alerts and manage ticket records • Identify, analyze, and address infrastructure and application alerts • Contact clients in situations of service unavailability or degradation • Escalate incidents to specialized teams • Document incidents and applied solutions • Contribute to meeting service level agreements and operational KPIs

🎯 Requirements

• Experience handling and managing tickets using Zendesk • Knowledge of environment monitoring using Prometheus or similar tools • Ability to interpret logs, metrics, and alerts • Knowledge of incident management processes and technical support best practices • Experience with Grafana (a plus) • Familiarity with observability and monitoring concepts (a plus) • Knowledge of ITIL or IT service management frameworks (a plus) • Experience in NOC operations or Service Desk (a plus)

🏖️ Benefits

• Meal/Food allowance or voucher (Flash benefits card) • Health insurance • Dental plan • Life insurance • Performance-based bonus (PPR) • TotalPass benefits • Childcare assistance • Well-Being program (for physical and mental health) • Corporate University (our #SensediaAcademy) with multiple development tracks • Cultural and educational partners with special discounts • Extended maternity and paternity leave • Flexible work model