Junior Business Analyst, Support – Temporary

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🔥 8 minutes ago

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Azzas 2154 | Fashion & Lifestyle Men

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

👗 Fashion

🛒 Retail

🛍️ eCommerce

Fashion • Retail • eCommerce

Azzas 2154 | Fashion & Lifestyle Men is a brand or retailer focused on men's fashion and lifestyle products. Based on the name and LinkedIn listing, it appears to position itself in menswear and related lifestyle items, likely selling clothing and accessories and addressing consumer (B2C) audiences through online and social channels.

📋 Description

• Provide empathetic, timely, and solution-focused support to merchants on the platform. • Conduct interactions attentively, seeking to understand each merchant's actual needs. • Collaborate with other areas such as Product/Tech and Marketing to improve the overall merchant experience. • Analyze previous support interactions to generate insights and suggest operational improvements. • Use tools that optimize support workflows, organize tasks, and enable more efficient work. • Work primarily in the helpdesk inbox, responding to conversations and monitoring your own tickets. • Participate in the weekly review of resolved conversations, helping to identify patterns in recurring issues. • Assist in documenting processes and support reporting on larger-scale incidents (e.g., a carrier that affected many orders).

🎯 Requirements

• Expected experience: prior support experience is not required, but previous customer service experience (in-person, online, helpdesk, CS, or similar) is valued. • Willingness to learn and grow with a team that supports one another and works collaboratively. • Strong written communication and organizational skills to handle simultaneous requests. • Interest in digital tools that aid support, time management, and data analysis. • Analytical mindset to understand the reasons behind incoming contacts and help anticipate solutions. • Proactive, ownership-driven, and collaborative attitude with eagerness to develop. • Nice-to-have: experience with online customer support, ideally using helpdesk tools or CRMs. • Interest in processes, automation, and initiatives that improve the merchant journey.

🏖️ Benefits

• Health insurance • Dental plan • Life insurance • Physical wellness programs, such as Wellhub or TotalPass • Mental health support initiatives • Flexible benefits via a Flash card • Transportation allowance • Partnership with SESC • Partner perks club • Day off on your birthday • Extended maternity leave • Extended paternity leave • Discounts on Grupo Azzas 2154 brands