Junior NOC Support Analyst

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Penso Tecnologia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

💰 Pre seed on 2003-02

Cybersecurity • B2B • Enterprise

Penso Tecnologia is a Brazilian IT services and cloud provider focused on protecting and managing corporate and public-sector IT environments. The company offers managed IT and outsourcing, corporate cloud infrastructure and hosted collaboration (email, chat, videoconference), backup and disaster recovery (including Veeam-certified services and DRaaS), data protection for Microsoft 365, and cybersecurity services such as pentesting and firewall-as-a-service. Penso emphasizes compliance (ISO 27001, LGPD) and operates Tier-III data center infrastructure within Brazil to serve medium and large organizations and government clients.

📋 Description

• Monitor networks, servers and services in real time (via Zabbix, 24x7 monitoring, Wazuh, Grafana). • Detect incidents and generate alerts for the responsible teams. • Ensure continuous operation of services with a focus on availability and performance. • Analyze and diagnose network failures, connectivity issues, slowness or outages. • Engage infrastructure teams, providers or the data center when necessary. • Perform basic troubleshooting (ping, traceroute, log analysis). • Escalate incidents according to severity and defined SLA. • Ensure accurate completion of tickets and incident records.

🎯 Requirements

• Knowledge of cloud storage solutions; • Basic knowledge of servers and networking; • Experience with DNS and TCP/IP protocols; • Experience in technical analysis and support; • Ability to communicate clearly and objectively (verbal and written); • Availability to work 12x36 (09:00 to 21:00). • **Nice-to-have:** • Experience with ticketing systems (especially Movidesk); • Basic/technical English (reading and writing); • Familiarity with monitoring platforms such as Zabbix, Wazuh and site24x7; • Support experience with email configurations / administration panels (Zimbra, Office 365, for example);

🏖️ Benefits

• Childcare assistance: 0–24 months R$ 660.00 and 24–60 months R$ 593.00 • Library with book lending • Valet parking • On-site or hybrid work modality • Commission plan • Amil health plan • Access to Psicologia Viva for psychological support • R$ 200.00 gift on your birthday • Break room, cafeteria, games and recreational areas 😊 • Life insurance • Meal voucher of approx. R$ 660.00 per month (R$ 30.00 per day) • Transport allowance (symbolic deduction of R$ 3.00) • Exclusive discounts for our employees • Up to 50% at partner universities (see partner institutions); • Up to 75% at partner pharmacies (see partner institutions); • Discounts on courses and English lessons (see partner institutions); • Exclusive platform for booking and organizing trips with discounts; • Travel: Penso offers travel discounts for employees in partnership with FlyTour/One Travel. The benefit includes special leisure travel rates, 24/7 traveler support and payment options in up to 12 installments, covering more than 300,000 hotel options and real-time quotes.