Junior Support Technician – HR/Payroll Support

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JDREL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

JDREL is a Brazilian authorized reseller and services provider for Thomson Reuters legal and accounting software, offering implementation, technical support, training, and consulting to accounting firms and legal departments. With over two decades of experience, JDREL helps clients adopt and optimize platforms like Domínio and Legal One, runs events and free live trainings, and provides customer support, content, and conversion services to improve productivity and compliance in financial and legal workflows.

📋 Description

• Assist our clients by phone, email, remote access and/or chat; • During support, diagnose reported errors and provide accurate solutions; • Log received tickets in the platform, ensuring client information and support details are recorded; • Provide guidance and answer questions about the solutions offered and current accounting legislation.

🎯 Requirements

• Degree or coursework in Accounting, Human Resources, or related fields; • Strong communication skills; • Knowledge of payroll; • Computer literacy; • Previous experience in customer support; • Knowledge of eSocial; • DCTFWeb; • Hiring (onboarding) and termination (offboarding) processes; • Calculations for vacation pay, 13th salary (thirteenth-month pay) and benefits; • SEFIP/GFIP; • Experience in technical support.

🏖️ Benefits

• Meal allowance: Part of our benefits package includes a subsidy for your meals, ensuring you have the energy needed to perform your daily tasks with dedication; • Flexibility: We offer the flexibility to customize part of your benefits. You can choose among: meal allowance, transportation voucher, fuel voucher, cultural voucher, dental plan and health plan; • In addition to the benefits mentioned above, we offer a range of initiatives aimed at supporting your physical, mental and emotional well-being; • Life insurance; • Partnership with SESC; • Real opportunities for growth within the company, both financially and personally. We have a strong policy of individual growth based on self-responsibility;