Junior Support Developer

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Hostgator.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

HostGator, a Newfold Company, is a leading provider of shared, reseller, VPS & dedicated web hosting. Staffed by web pros who know more than a thing or two about building your perfect site, HostGator is the one-stop shop for all your hosting needs.

📋 Description

• Develop automations for the Support/Operations team • Ensure uptime of support servers by keeping the team's critical automations running • Identify operational gaps and resolve them with automations • Represent the Support team in technical projects with other departments • Support the implementation of AI, bots and automations in support operations • Create reports for internal stakeholders

🎯 Requirements

• Analytical profile with the ability to turn problems into solutions • Proactive attitude and ownership in problem resolution • Strong communication skills to work with different teams and stakeholders • Strategic mindset, understanding the entire operation • Knowledge of Linux and Windows server administration • Advanced knowledge in developing applications with Python • Advanced SQL knowledge • Familiarity with AI and relevant terms (LLM, function calling, RAG, fine-tuning, and vector databases) • Familiarity with orchestrators for automation development • Knowledge of Help Desk systems (Zendesk or Zoho Desk), with a focus on automation integration • Intermediate knowledge of web programming languages (PHP, HTML, JavaScript, CSS) • Hands-on experience with Artificial Intelligence applied to support operations (NLP models, ticket analysis, automated classification, etc.) • Experience in advanced orchestration with tools such as n8n, Airflow or Zapier • Previous experience in high-availability (HA) environments, focusing on uptime and reliability of critical automations • Basic knowledge of DevOps/SRE, including CI/CD, monitoring and logging (Prometheus, Grafana, ELK stack, etc.) • Knowledge of information security applied to automations, ensuring compliance and protection of sensitive data • Intermediate to Advanced English

🏖️ Benefits

• Monthly home office allowance of R$180.00 • Additional allowance to purchase office equipment • Meal voucher or food voucher worth R$44.55 per working day • Health and dental insurance with no co-pay for the employee • Wellness programs: partnership with Wellhub and telemedicine program • Partnership with pet health insurance plan • Life insurance • Free website hosting • Annual merit and promotion cycle