Junior Support Developer

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🌐 Web 3

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2021-01

Web 3 • eCommerce • SaaS

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Develop automations for the Support/Operations team • Ensure uptime of support servers, maintaining the area’s critical automations • Identify operational gaps and resolve them with automations • Represent the Support team in technical projects with other departments • Support the implementation of AI, bots and automations in customer service • Create reports for internal clients

🎯 Requirements

• Analytical profile, with the ability to turn problems into solutions • Proactive and a sense of ownership in problem resolution • Good communication skills to work with different departments and stakeholders • Strategic vision, understanding the entire operation • Knowledge of Linux and Windows server administration • Advanced experience developing applications with Python • Advanced knowledge of SQL • Familiarity with AI and relevant terms (LLMs, function calling, RAG, fine-tuning and vector databases) • Familiarity with orchestrators for automation development • Knowledge of Help Desk systems (Zendesk or Zoho Desk), with a focus on automation integration • Intermediate knowledge of web programming languages (PHP, HTML, JavaScript, CSS) is a plus • Practical experience with AI applied to support operations (NLP models, ticket analysis, automatic classification, etc.) is a plus • Experience with advanced orchestration using tools like n8n, Airflow or Zapier is a plus • Prior work in high-availability (HA) environments, focused on uptime and reliability of critical automations, is a plus • Basic knowledge of DevOps/SRE practices, including CI/CD, monitoring and logging (Prometheus, Grafana, ELK, etc.) is a plus • Knowledge of information security as applied to automations, ensuring compliance and protection of sensitive data • Intermediate to advanced English

🏖️ Benefits

• Monthly home office allowance of BRL 180.00 • Meal or food allowance of BRL 44.55 per working day • Health and dental plans with no copayment for the employee • Well-being programs: partnership with Wellhub and a telemedicine program • Partnership with a pet health plan • Life insurance • Free website hosting • Annual merit reviews and promotions