Partnership Customer Success Manager

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Managing customers on all levels: technical, business, and product to help them succeed. • Managing and growing relationships with Key Clients (stakeholders). • Identifying opportunities and potential challenges. • Ensuring partner satisfaction through proactive engagement and regular check-ins. • Introducing clients to new features and handling feature releases. • Providing client feedback internally. • Acting as a liaison between partners and internal teams (Sales, Solution Architects, Partners, Product Management, Legal and Marketing).

🎯 Requirements

• Advanced English and Spanish. • Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres. • Basic understanding of KYC is a big plus. • Proficiency in Google Sheets / MS Excel. • Strong analytical skills and proactive approach.

🏖️ Benefits

• Remote-first, trust-based culture. • Work from the place that works best for you. • No mandatory office days, no attendance trackers. • True flexibility with working hours. • Extra time off for your birthday and personal days. • Seven sick days without paperwork. • Support for professional development and learning opportunities. • Team offsites fully covered for in-person meetups. • Friendly work environment embracing individuality.