Sumsub
501 - 1000 employees
Founded 2015
💼 Consulting
⚖️ Legal
📦 Logistics
💰 $30M Series B - Sumsub on 2022-12
Consulting • Legal • Logistics
Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.
Technical Support Engineer
🕒 2 days ago
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
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Sumsub
501 - 1000 employees
Founded 2015
💼 Consulting
⚖️ Legal
📦 Logistics
💰 $30M Series B - Sumsub on 2022-12
Consulting • Legal • Logistics
Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.
📋 Description
• Provide technical support, configuration, and troubleshooting for Sumsub platform issues for B2B clients • Perform technical analysis of reported problems and define resolution plans • Interact daily with other engineers to provide technical action plans • Take ownership of cases requiring escalation • Collaborate with other teams to answer clients’ technical questions • Act as liaison between clients and internal Sumsub resources • Communicate with clients via chat, email, and outbound calls
🎯 Requirements
• Fluent in English and Spanish or Portuguese, both oral and written, upper-intermediate minimum • 1+ year of experience in technical support, preferably for SaaS, web, or mobile applications • Confident with HTTP requests and status codes • Knowledge of REST APIs and JSON • Ability to debug network requests in a browser developer console • Able to read and write basic SQL queries • Understanding of web and mobile SDK integration request flows from client through backend • Ability to narrow problems down to the correct technical layer • Customer-first attitude • Analytical mindset and ability to manage constantly changing information • Postman or similar API troubleshooting tools experience is a plus • Familiarity with Grafana, Kibana, Datadog, or similar logging and monitoring tools is a plus • Understanding of KYC/AML, identity verification, or fintech/compliance domains is a plus
🏖️ Benefits
• Remote-first, trust-based culture • Work from the place that works best for you • No mandatory office days • Optional offices or coworking spaces in some locations • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Extra time off around Christmas and New Year • Fair and transparent market-benchmarked pay • Learning opportunities • Role-specific events covered • Fully covered team offsites several times a year • Tools and hardware needed for work • Personal development plans • Open feedback and clear goals
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