Technical Support Engineer

🔥 12 hours ago

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients. • Performing a technical analysis of reported problems and define plans for resolving them. • Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation. • Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources. • Communicating with clients using chat, email, and outbound calls.

🎯 Requirements

• Fluent in English (both oral and written, upper-intermediate as a minimum). • 1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. • Confident with web fundamentals: HTTP requests and status codes, REST APIs, JSON, and debugging network requests in the browser's developer console. • Able to read and write basic SQL queries to investigate data-related issues. • Understanding of how requests flow through web and mobile SDK integrations, from the client through to the backend. • A genuine, customer-first attitude: friendly, patient, and sincerely motivated to help. • Analytical mindset and the ability to stay oriented in a large, constantly changing flow of information. • Hands-on experience with Postman or similar tools for API troubleshooting is considered a plus. • Familiarity with logging and monitoring tools (e.g. Grafana, Kibana, Datadog) is considered a plus. • Understanding of KYC/AML, identity verification, or fintech/compliance domains is considered a plus.

🏖️ Benefits

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • Extra time off: your birthday is a holiday, 10 personal days, seven sick days without paperwork, and extra time for Christmas and New Year. • Fair and transparent pay, benchmarked to the market. • Learning opportunities and coverage for role-specific events. • Fully covered team offsites a few times a year. • Access to necessary tools and hardware. • Friendly workplace culture.