Sales Training, Workforce Manager

🔥 10 hours ago

🏈 Ohio, Texas – Remote

🏈 Ohio – Remote 🤠 Texas – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Sun Coast Sciences

WebsiteLinkedInAll Job Openings

- employees

💄 Beauty

🧘 Wellness

🛍️ eCommerce

Beauty • Wellness • eCommerce

Sun Coast Sciences is a U. S. -based direct-to-consumer company that develops and sells doctor-designed anti-aging skincare and dietary supplement products. Their catalog includes serums, hair support formulas, and supplements targeting skin health, hair, weight, brain, immune and heart health, marketed with clinical ingredient claims, cGMP manufacturing in the USA, and a one-year purchase protection. They sell primarily through an eCommerce storefront with subscription and multi-unit purchase options and emphasize clinically-studied, synergistic formulations and consumer testimonials.

📋 Description

• You will own the onboarding, training, and daily productivity of our Recovery and Restock operation: Decline Recovery agents, Abandoned Cart agents, Appointment Setters, and Restock agents. • You will also oversee our QA team lead and our Sales Coordinators who keep our Protocol Review appointments running at an 80 percent show rate. • You manage the leads, the queues, the people, and the pace. • You are not a babysitter. You are the engine. • On any given day, you will: Get agents certified and revenue-ready, not just trained. • Allocate leads across channels in real time based on volume, priority, and headcount. • Run power hours, redirect agents, and keep idle time at zero. • Review QA trends and turn them into coaching conversations and script updates. • Document performance issues, build the record, and bring recommendations to leadership that stand on their own. • Make sure every agent on your team knows FCC and TCPA compliance standards before they place their first call.

🎯 Requirements

• 4 or more years in outbound call center operations, including at least 2 years managing others remotely • Real experience training remote agents in a scripted or semi-scripted environment, not just supervising people who were already trained • Hands-on workforce management: you have managed live queues, redistributed leads mid-shift, and kept utilization high • Salesforce and Google Workspace proficiency, enough to pull your own reports and spot problems before they become trends • Working knowledge of TCPA and FCC outbound compliance, the kind that means you can brief your team on it, not just acknowledge it exists • VoIP experience (Vonage or equivalent), including call monitoring and coaching • Clean, documented decision-making. Your paper trail holds up.

🏖️ Benefits

• 100 percent remote, full-time W-2 position with no commute, no office politics, and no micromanagement • Performance bonus tied to your team's results: show rate, contact rate, revenue per conversion, QA scores (total comp target $60,000 to $75,000) • A leadership team that communicates directly, rewards people who produce, and gets out of your way when you are executing • A real growth path as the team scales.