Database Support Engineer

Job not on LinkedIn

🕒 September 23

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries • Provide consultative and proactive advice to optimize workloads and avoid common pitfalls • Tailor advice for advanced users • Reproduce bugs, isolate root causes, propose workarounds, and escalate issues to engineering with solid reproduction steps • Ask targeted questions to turn incomplete reports into actionable cases • Communicate clearly and empathetically with customers of all levels, especially during high-impact or time-sensitive situations • Identify patterns across tickets and recommend improvements to documentation, tooling, and the product • Mentor junior team members and improve support quality • Collaborate closely with customers and engineering to improve product quality and developer experience

🎯 Requirements

• 6+ years in technical support, backend engineering, SRE, or similar • Deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals • Strong high-performance SQL and query optimization skills • Experience troubleshooting complex setups, including multi-tenant schema patterns • Ability to debug Edge Functions and understand distributed system behavior • Experience handling data migration issues, including pg_dump/restore, schema drift, and failed migrations • Hands-on experience with cloud hosting providers such as AWS • Comfortable working in terminal and Linux environments • Ability to work effectively in high-volume situations and form/test assumptions quickly • Fluent bilingual Japanese/English speaker • Experience supporting complex technical products in Japanese with native speakers • Ability to work during Japan business hours • Japanese fluency is explicitly required by the application form

🏖️ Benefits

• Remote-first team • ESOP equity • Tech allowance for laptop, monitor, headphones, or other work equipment • Regional healthcare coverage • 100% health insurance coverage for employees and 80% for dependents • Professional development budget • Annual education allowance for courses, books, conferences, or other learning • Flexible, async-friendly culture • Fully remote work • WeWork membership or co-working allowance usable anywhere in the world • Annual company off-sites • Flexible work and asynchronous work environment

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