Technical Support Engineer

🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQGeo

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏗️ Construction

📦 Logistics

💰 Post-IPO Equity on 2020-12

Consulting • Construction • Logistics

IQGeo is a provider of innovative geospatial network management software solutions for telecom, fiber, and utility network operators. Their software facilitates planning, design, construction, operations, and maintenance processes, offering a single platform that enhances efficiency and precision across the entire network lifecycle. IQGeo's solutions include integrated network management, adaptive grid, and field mobility applications, supporting digital transformation and optimizing organizational productivity. The company is regarded for its cloud-enabled, mobile-first solutions that improve data accuracy and situational awareness for complex network assets. IQGeo's platform is used globally to reduce costs, save time, and drive efficiency in deploying and operating network systems.

📋 Description

• Provide consulting to clients based on their operational processes and alignment with IQGeo products • Communicate professionally with customers in Japanese and English as required • Support customers via phone, email, and case management systems • Identify customer needs and resolve issues or clarify IQGeo product functionality • Find solutions to complex or ambiguous technical problems • Follow up with customers to ensure issues are fully resolved • Analyze and report product defects to the IQGeo Product Engineering Team • Support IQGeo geospatial software products for customers in utility and telecommunications markets • Work independently and collaboratively using software implementation methodologies and troubleshooting

🎯 Requirements

• Japanese language proficiency at business level or above, written and spoken • Professional English proficiency, written and spoken • Proven experience in an externally customer-facing software or technical support role • Experience with customer service desk systems such as Jira Service Management or Zendesk • Strong experience with open-source software technologies, including Apache and OpenLayers • Experience with SQL and RDBMS technology, including PostgreSQL • Knowledge of programming, scripting, or rules-based languages (desirable) • Experience with GIS systems such as IQGeo, Esri, Smallworld, or QGIS (desirable) • Industry experience in telecommunications, FTTH, gas, or electric utilities (desirable) • Enterprise integration, especially web services (desirable) • Collaboration systems such as Jira Confluence or Microsoft SharePoint (desirable) • Mobile application support for iOS, Android, or Windows (desirable) • ETL tools such as Safe Software's FME or GeoKettle (desirable) • Git or other distributed version control systems (desirable) • Linux system administration and bash scripting (desirable) • Degree in Computer Science, Engineering, or a related field; equivalent work experience will also be considered • Minimum 2 years of comparable technology and industry experience • Must already have the right to work permanently in Germany; IQGeo is unable to sponsor work permits

🏖️ Benefits

• Flexible working arrangements to help employees balance professional and personal priorities