Technical Support Engineer II

🕒 August 26

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Lead investigations on Akamai's Guardicore Micro-segmentation and Zero Trust products for customers • Learn and gain in-depth experience in micro-segmentation and zero trust network security • Build and maintain strong relationships with large enterprise customers as the primary point of contact for technical inquiries and issues • Own problem resolution and collaborate with internal teams • Analyze technical issues and propose solutions to prevent issues • Work closely with Engineering teams on customer issues

🎯 Requirements

• Extensive experience providing technical solutions and support for enterprise customers • Prior experience as an Escalation Engineer working with Support engineers, R&D, and QA teams • Linux Operating System knowledge (Mandatory) • Windows Operating System knowledge (Mandatory) • Basic Networking knowledge • Virtualization knowledge • Cloud Technologies knowledge • K8S knowledge • Database knowledge: Elasticsearch, MongoDB, PostGreSQL • High availability and a mindset focused on responsiveness • Excellent communication skills to convey complex technical information to technical and non-technical stakeholders • Strong interpersonal skills and a customer-focused attitude • Ability to build and maintain professional relationships • Native Japanese competency • Business-level English, spoken and written

🏖️ Benefits

• Benefits supporting health, well-being, finances, and life beyond work • FlexBase flexible work arrangements: work at home, in an office, or a combination of both