Premium Support Engineer

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Replit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B

Replit is a multiplayer computer platform designed for creating and sharing software collaboratively from anywhere in the world and on any device. The platform offers a feature called Generate Code, which utilizes AI to assist users in writing code, significantly streamlining the development process.

📋 Description

• Provide swift, high-priority support to Premium customers within strict SLAs • Diagnose, reproduce, and resolve complex technical issues across the Replit platform • Escalate and track high-impact issues with Product and Engineering • Lead customer-facing communications during outages or incidents • Identify recurring issues and collaborate internally to reduce time-to-resolution • Contribute to internal tooling, automation, and documentation • Partner with Engineering, Product, Sales, and other internal teams • Help onboard and mentor other support engineers

🎯 Requirements

• 4+ years in technical support, developer support, or systems engineering • Professional fluency in English and Japanese, written and verbal • Experience providing rapid-response support to high-value or enterprise customers • Strong debugging skills with JavaScript, Python, or similar languages • Excellent written and verbal communication under time pressure • Familiarity with Zendesk, Linear, Slack, and internal debugging utilities • Ability to manage multiple high-priority issues while maintaining accuracy and composure • Proactive, ownership-driven mindset and genuine empathy for customers • Experience with IDEs, terminals, or common developer tools (bonus) • Experience with AI tools such as Claude and ChatGPT (bonus) • Experience using Replit in the last 3 to 6 months (bonus)

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with a 4% match (US Only) • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Paid Parental, Medical, Caregiver Leave • Flexible Time Off (FTO) + Holidays • Commuter Benefits (In-Office & US Only) • Monthly Wellness Stipend • Autonomous Work Environment • In Office Set-Up Reimbursement (In-Office Only) • Quarterly Team Gatherings • In Office Amenities (In-Office Only)