Solutions Support Engineer

🕒 March 24

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations • Participate in on-call rotation for after-hours, holiday, weekend support coverage

🎯 Requirements

• Fluency in Japanese • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP) • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage • Familiar with security frameworks or tools • Excellent organizational and project management skills • Fast learner, natural curiosity, and love of technology.

🏖️ Benefits

• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. • Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. • By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.