Senior Technical Support Engineer

🕒 May 5

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Stellar Cyber

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $38M Series B on 2021-11

Cybersecurity • Artificial Intelligence • Enterprise

Stellar Cyber is a company that provides an automation-driven security operations platform seamlessly integrating next-generation SIEM, Network Detection and Response (NDR), and Open Extended Detection and Response (XDR). Their platform utilizes advanced AI to quickly detect and correlate cybersecurity threats across various security tools, offering comprehensive threat intelligence and automated incident response to enhance security operations for enterprises, MSSPs, and MSPs. With a focus on reducing security operation costs and improving threat response times, Stellar Cyber helps organizations protect their entire attack surface, including on-premises, cloud, and IT/OT environments.

📋 Description

• Act as the primary escalation point for critical and high-impact customer issues • Lead and perform hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, normalization • Address network security, IDS/IPS, endpoint, and cloud telemetry issues • Participate directly in support ticket rotation, including on-call and weekend coverage • Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented • Engage directly with customers during Severity 1 / business-impacting incidents • Communicate clearly and confidently with security teams, architects, and leadership • Set expectations, provide status updates, and lead incident resolution calls • Translate technical findings into actionable customer guidance • Work closely with Engineering, Product, DevOps, and SOC teams • Advocate for supportability and operational readiness in new releases • Provide feedback from customer issues to influence product improvements • Assist with release validation, upgrades and complex customer deployments

🎯 Requirements

• Deep understanding of SIEM architectures and log pipelines • Deep understanding of network protocols (TCP/IP, DNS, HTTP, Syslog) • Deep understanding of Linux systems, troubleshooting, and performance tuning • Hands-on experience with log parsing and normalization (regex, JSON, CEF, LEEF) • Hands-on experience with cloud platforms (AWS, Azure, GCP) • Hands-on experience with security technologies (firewalls, IDS/IPS, EDR, IAM) • Strong troubleshooting skills across distributed systems • Experience supporting enterprise or MSSP customers • Background in SOC operations or incident response • Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms • Experience operating in 24×7 global support environments • 5+ years of experience in technical support, systems engineering, or security operations • Strong background in SIEM, cybersecurity, or large-scale observability platforms