Technical Account Manager – Japan

Job not on LinkedIn

🔥 4 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Act as the primary technical partner for Team and customers after the sale • Understand customer architectures, use cases, constraints, and goals • Validate deployments and guide customers through onboarding and early success • Document environments, map dependencies, and track technical risks • Validate architecture and deployment plans, guide initial configuration and best practices • Help customers reach early success milestones and reduce friction • Review customer environments and usage patterns for scalability, performance, reliability, security, and compliance risks • Plan upgrades and lifecycle events and run architecture reviews • Coordinate Support and Engineering on complex or high-impact issues • Drive resolution, root cause analysis, and preventative action • Represent customer feedback to Engineering and Product • Participate in beta and early access programs • Partner with Sales and Customer Success on account health, retention, renewals, expansions, and evaluations

🎯 Requirements

• 6+ years of relevant work experience in engineering, SRE, technical consulting, or similar • Experience operating production systems under real constraints • Strong technical depth across database internals, scalability, security posture, and infrastructure tradeoffs • Proactive identification of risks and optimization opportunities • Sound escalation judgment and ability to communicate clearly under pressure • Very strong communication skills • Awareness of how TAM performance affects retention and NRR, including expansion signals and renewal risks • Experience working in async or globally distributed teams • Must be located in Japan

🏖️ Benefits

• Fully remote work • WeWork membership or co-working allowance usable anywhere in the world • ESOP (equity ownership) for every team member • Tech allowance for laptop, monitor, headphones, or other work equipment • Health insurance: 100% covered for employees and 80% for dependents • Annual company off-sites • Flexible, asynchronous work • Annual education allowance for courses, books, conferences, or other professional development

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