Super.com
eCommerce • Travel
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
Manager, Risk Operations – Earnings, Rebates
November 3
Super.com
eCommerce • Travel
Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.
📋 Description
• Identify emerging fraud and abuse risks and partner with earnings and rebates MATs and cross-functional teams to design and optimize policies, rules, and controls that balance growth, customer experience, and profitability • Conduct deep-dive investigations into complex abuse patterns, including multi-account farming, partner exploitation, manufactured earnings, and synthetic identity behaviour • Develop, monitor, and report on key performance indicators and loss metrics related to earnings and rebates risk • Manage and coach a team of risk analysts, ensuring prioritization, analytical rigor, and high-quality delivery
🎯 Requirements
• 5+ years of experience in fraud prevention, with at least 2 years focused on earnings, rebates, loyalty, or incentive abuse, with exposure to behavioural fraud patterns beyond traditional payment risk • 2+ years of people management or team leadership experience • Proficiency in data exploration using SQL and/or BI tools (e.g., Looker, Tableau) • Experience partnering with Product, Engineering, Legal, or Finance on risk policy or control design • Demonstrated ability to operate independently in a fast-paced, ambiguous environment with strong analytical and problem-solving skills
🏖️ Benefits
• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
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