Systems Specialist, Lifecycle Marketing

🔥 9 minutes ago

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Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Act as the technical backbone of the lifecycle marketing operations function, owning platform administration and day-to-day execution across martech systems • Administer and maintain Hightouch as the primary reverse ETL platform — including managing parent models, building and updating audience syncs, reviewing and approving sync requests, and ensuring sync health across destinations • Serve as the first line of support for martech systems issues, triaging problems, diagnosing root causes, and either resolving them directly or escalating with clear context to engineering • Partner with engineering and marketing teams to support technical implementations — translating requirements between stakeholders, coordinating handoffs, and helping drive work to completion • Monitor sync performance and pipeline integrity, proactively catching failures, data inconsistencies, or configuration drift before they impact campaigns • Maintain and document platform configurations, data models, and operational processes, ensuring the team has reliable references as systems evolve • Manage access, permissions, and governance across martech platforms, keeping configurations clean and auditable • Support audience segmentation and data hygiene work in partnership with Data and Lifecycle teams • Assist with QA and testing for new integrations, campaign launches, and platform changes, helping catch issues before they hit production • Identify and flag operational inefficiencies, contributing ideas for process improvement and automation opportunities • Contribute to our team’s evolution by building with AI

🎯 Requirements

• 2–4 years of experience in marketing operations, marketing technology, or a related technical role • Hands-on experience with reverse ETL or data activation platforms — Hightouch or similar tools (Census, ActionIQ, etc) experience strongly preferred • Comfortable working directly with data and audiences in a warehouse-connected environment (Databricks, Snowflake, BigQuery, or similar) • Basic to intermediate SQL skills — able to read, modify, and troubleshoot queries without needing to write complex models from scratch • Strong systems thinker who can follow a data flow end-to-end and identify where things are breaking down • Able to communicate technical context clearly across engineering and marketing audiences — you know how to translate • Detail-oriented with a track record of catching issues before they become incidents • Experience with marketing automation platforms (Iterable, Braze, Marketo, or similar) • Familiarity with event streaming concepts (how data flows from product events into marketing platforms) is a plus • Comfortable in a fast-moving environment where priorities shift and ambiguity is part of the job • Bonus: Has demonstrated the ability to build solutions with AI applications like Claude • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

🏖️ Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities