Authorization Specialist, Healthcare

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SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Identify patients requiring insurance authorization by auditing patient files and pulling relevant reports. • Submit accurate and timely authorization requests, including additional visit requests, start date modifications, and expiration extensions, while following payer-specific protocols (e.g., ASH, OPAP, Carelon, MDIPA, Highmark, etc). • Use evaluative notes in chronological order, adjusting dates when necessary to support authorization submissions when re-evaluations are missing. • Double-check visit counts and date ranges to prevent gaps or overlaps in authorized care. • Avoid requesting unauthorized codes (e.g., initial evals for ASH) and adhere to insurance-specific submission guidelines. • Document each submission in both the authorization spreadsheet and patient chart, including the number of visits requested, start/end dates, and the DOS of the supporting eval or re-eval note. • Retrieve and upload all authorization responses, including approvals and denials, to patient charts and the appropriate lockboxes; update the auth spreadsheet and sync visits accordingly. Immediately notify the Front Office Coordinator (FOC) and Regional Office Manager (ROM) of any denials to prevent uncovered visits. • Carefully audit charts to ensure authorizations are accurately linked to each date of service (DOS); apply retroactive authorizations as needed using proper syncing protocols.

🎯 Requirements

• Strong understanding of insurance authorization processes and physical therapy billing requirements. • High attention to detail and accuracy in data entry, documentation, and tracking. • Ability to interpret clinical notes and match them to payer requirements. • Proficiency in navigating EHR systems (e.g., Stride) and payer authorization portals. • Excellent organizational skills with the ability to manage high volumes of submissions and follow-ups. • Clear written communication skills for documentation and interdepartmental updates. • Discretion and professionalism in handling confidential patient and payer information. • Familiarity with physical therapy terminology and clinical documentation standards. • Strong time management skills to meet payer deadlines and internal timelines. • Ability to follow detailed instructions and collaborate with clinical, billing, and administrative teams.

🏖️ Benefits

• HMO with 1 free dependent upon hire • Life Insurance • Night Differential • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company • NIGHT SHIFT • WORK FROM HOME