Client Success Specialist

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3 days ago

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SuperStaff

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B2B • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

📋 Description

• Assist the Customer Success team with day-to-day tasks such as updating trackers, maintaining client records, and organizing documentation. • Schedule and coordinate internal and client-related meetings, taking notes and tracking action items. • Support in preparing reports, client summaries, and presentation materials. • Maintain and organize shared folders, databases, and other team resources. • Support Client Success Supervisor in onboarding of new clients and accounts by preparing documentation, stay on-top of the Onboarding tracker and internal follow ups. • Assist in documenting client feedback, recurring issues, and performance insights to support improvement initiatives. • Assist in creating and organizing client communications, newsletters, and engagement materials. • Monitor emails and messages to ensure client or internal inquiries are properly routed and acknowledged. • Assist the Customer Success Supervisor in maintaining strong client relationships through timely communication and service updates. • Assist in following up with internal departments (Operations, HR, TA, IT, Finance) for client-related requests and deliverables. • Collaborate with the CS Supervisor and brainstorm ideas on how clients’ experience and team efficiency can be improved. • Help consolidate data for any CS performance reports, internal updates and Client reports. • Maintain a log of client feedback, issues, and requests for tracking and escalation. • Maintain updated versions of SOPs and communication templates.

🎯 Requirements

• Bachelor’s degree or at least 2 years of college education in Business Administration, Communication, or related fields. • Preferably with BPO experience (internship or entry-level exposure acceptable). • Strong attention to detail and excellent organizational skills. • Good written and verbal communication skills. • Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook). • Fast learner, team player, and adaptable to shifting priorities. • **Key Competencies:** • Reliable, consistent in delivering assigned tasks and adaptable to shifting priorities. • Strong sense of initiative, analytical thinking and accountability. • Positive attitude and willingness to learn from senior team members. • Excellent coordination and follow-up skills. • Professional and composed under pressure.

🏖️ Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Night Differential (10%) • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company • Shifting schedule (depending on client and company needs but primarily night shift) • Work-from-home (Will report to office at Makati or Clark if necessary)