IT Support Technician, L1

Job not on LinkedIn

🕒 May 15

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Provide **Level 1 technical support** via ticketing system, phone, and remote sessions. • Troubleshoot and resolve issues related to: • - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**) • - **Intune** device management and endpoint compliance • - **Windows and macOS** operating systems • - **Unifi networking** (gateways, switches, access points) • - **Basic networking** (VLANs, VPNs, IP configuration) • - **Active Directory** • - **Virtualization** (Hyper-V or VMware) • - **Google Workspace administration** • Support collaboration tools such as: • - Microsoft Teams • - Zoom • - Slack • Manage **user onboarding and offboarding**, including: • - MFA / Conditional Access setup • - Device enrollment • Escalate complex issues to **internal senior technicians or local field technicians** when necessary. • Monitor alerts via: • - **Intune** • - **Microsoft Defender** • - **UniFi dashboards** • Apply patches and updates through: • - **Intune** • - **Windows Update for Business (WUfB)** • Ensure device and network security alignment with: • - **CIS benchmarks** • - Applicable **compliance frameworks** • Document incidents, resolutions, and preventive recommendations in internal systems. • Maintain documentation in **Hudu** and per-client compliance systems, including: • - SSPs • - CRMs • - Policy repositories • Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements. • Support **data backup and disaster recovery operations** using: • - **Veeam** • - **Acronis** • Document customer IT environments, including: • - Network diagrams • - Asset inventories • - Configuration notes • Create **internal knowledge base (KB) articles** for recurring issues and solutions.

🎯 Requirements

• Hands-on experience with: • - Microsoft 365 administration and troubleshooting • - Microsoft Intune and Endpoint Manager • - Windows 10/11 and macOS • - Unifi network devices and VPN configurations • - Ticketing systems and remote monitoring tools • - Active Directory • - Windows Server • - Virtualization (Hyper-V or VMware) • - Google Workspace administration . • Strong diagnostic and communication skills with the ability to explain complex issues in plain language. • Customer-first attitude and commitment to SLAs and service excellence. • Reliability, professionalism, and integrity in handling sensitive information. • Fluent in both Spanish and English. • Experience in a customer-facing role. • **Preferred Certifications** • - CompTIA A+ • - CompTIA Network+ • - CompTIA Security+ • - Microsoft 365 Certified: Modern Desktop Administrator • **Bonus Points For** • - Experience in an MSP (Managed Service Provider) environment. • - Exposure to compliance frameworks such as: • - HIPAA • - CMMC Level 2 • - FedRAMP Moderate • - Bilingual proficiency (English/Spanish), particularly valuable for construction industry clients.

🏖️ Benefits

• Salary: COP $4.200.000 • Work From Home. • Indefinite contract with all mandatory legal benefits. • Training & Development. • Opportunities for professional growth and development. • A collaborative and supportive international team environment.